QUALIFICATION SUMMARY

Data nerd and digital savant;
gifted in the art of organizing, synthesizing and packaging information.

Pro-active and reliable;
expert problem-solver who takes pride in going above and beyond.

Notable presence and energy;
grounded, at ease, approachable, positive, high-vibrating.

Bilingual;
speak, read and write in both English and French without any trace of accent. Strong understanding of Spanish with beginner speaking skills.

In every company I have worked for I have become an all-rounder:

• My strong work ethic and willingness to apply myself to a wide range of skills and tasks has led my employers to both trust and depend on me in a variety of different roles.
• I perform equally well in teams and working independently. I have experience as a leader, a helper and being left to my own devices.

I have worked a wide variety of roles because:

•  I am always willing to apply myself to new things, to learn, to expand my experience and skill set.
• I adapt easily to new environments, teams, tools and situations. I am especially tech savvy.
• I am helpful and reliable.

My contracts have been renewed within each workplace because:

• I am resourceful and take pride in a job well done. I am not afraid of the unknown, if I do not know how to do something I will figure it out and apply the best of my abilities.
• I am positive and cheerful. People enjoy working with me and being around my energy.

Professional Experience

Get Unstuck – Group Coaching for Trauma Recovery
Remote | June 2020 – Present

CO-FOUNDER / OPERATIONS / HOST & LEAD COACH
Get Unstuck is a coaching methodology (developed by Clinical Psychologist Randy Berlin) for anyone seeking to do the work to heal and change repetitive negative patterns or dependencies that don’t serve them well.

Online Course Development

• Developed an interview process for downloading Randy’s intellectual property, with the purpose of turning his 50+ years of wisdom into a cohesive methodology and coaching framework.
• Turned 100+ pages of disorganized data into a comprehensive 10-week coaching program.
• Built online course in Kajabi and developed website in WordPress.

Business Operations

• Developed and implemented systems, procedures and workflows.
• Automated day-to-day business operations and onboarding procedures.

Program Host & Lead Coach

• Leading group calls, coaching calls and processing calls.
• Creating and holding safe, trauma-informed spaces.

Content Allies – Content Marketing Agency
Remote | February 2019 – December 2020

HEAD OF OPERATIONS / TEAM LEADER
Assisted in building Content Allies from the ground up with guidance from serial entrepreneur Jake Jorgovan. Started the business as the sole team member wearing all hats, hired and trained a team of 20+, and grew the company into a successful content marketing agency generating 40k MRR within 1 year.

Operations

• Overseeing day-to-day operations, improving workflows, troubleshooting issues, supporting team and client needs.

Project Management

• Development of systems, frameworks, workflows and remote work procedures in Asana, Airtable and Google Drive. Tracking client workloads. Tracking content creation workflow.

Leadership

• Hired and training a team of over 20 remote workers (strategist, writers, video editors, graphic designer, podcast producer, VAs).

Strategy

• Developing content marketing strategies for thought leadership and sponsor fulfillment including articles, podcasts, social posts, webinars, and more.
• Developing podcast content, show preparation and guest strategies.
• Developing social media strategies for batches of LinkedIn content.

Quality Assurance

• Proofreading, copy editing, line editing, fact-checking.
• Ensuring accuracy and quality, meeting client expectations.

Academy of Canadian Cinema & Television – Canadian Screen Awards
Toronto | May 2016 – March 2018

COMMUNICATIONS MANAGER
Head of Communications department working with 4 other departments, bringing to life 25 live events during Canadian Screen Week, culminating in the Canadian Screen Awards live broadcast (the ‘Canadian Oscars’).

Team Leader

• Managed an Assistant, a Graphic Designer, 2 Coop students and seasonal volunteers.

Project Management

• Managed creation of a Theatrical trailer distributed to 9 theatres across Canada (2018).
• Managed creation of 130+ page Program Book (2017, 2018).
• Managed projects made possible by a 250K Bell Fund Grant with a digital content agency.
• Managed Fan’s Choice Award Live Voting Campaign with ExMachina (2017) and the Cogeco Fund Audience Choice Award Live Voting Campaign with Telescope.tv (2018).
• Created ‘Creative Brief’ system to streamline the timely delivery of over 200 print and digital materials within a 10 week period.
• Created approvals process to ensure internal departments, external vendors and sponsors reviewed and approved each piece of creative material.
• Created Communications Master List to organize, categorize, sort and track deadlines for all creative materials (ads, screen content, graphic designs, print materials, blogs, web content, video production).

Marketing Manager

• Social Media Marketing, Email Marketing, Integrated Marketing
• Grew Facebook & Twitter audiences by 10,000 followers; Instagram by 5,000. Daily content creation + curation on Facebook, Instagram & Twitter. Community management and engagement.
• Social metrics, A/B testing, Google Analytics.
• Creation/maintenance of content calendar, performance tracking sheets, content planning sheets.
• Mailchimp eBlasts and monthly newsletter (over 40% open rate).

Website Development

• Coordinated the launch of a brand new Academy.ca website in 6 weeks. Designed mockups, worked closely with developers to ensure accuracy, functionality and effective UX design.
• Data entry of over 700 nominee pages with headshots and bios, all of which were coordinated within 3 weeks.
• Website maintenance, updates, troubleshooting and quality control.

Freelance Marketing & PR Services
Remote | June 2014 – Present

Contracted in 2014 and 2015 to provide PR services for Soundwave and social media marketing for 2 seasons of music festivals through Sunset Events: North West Festival, Stereosonic, Southbound Festival, St Jerome’s Laneway Festival, West Coast Blues ‘n’​ Roots Festival, and Groovin’​ the Moo Festival.

Content Marketing / Social Media Marketing

• Social strategy development, implementation and team training.
• Goal setting, planning, setting up organizational and scheduling tools.
• Development of brand awareness and online reputation.
• Community management, monitoring and engagement.
• Content creation and curation strategies.
• Analyzing metrics, A/B testing, reporting (ROI), Social performance tracking tools and worksheets.
• Designing, creating, managing promotions and social ad campaigns.
• Outsourcing of graphic design, web development and video production tasks.

Public Relations

• Scheduling interviews for artists with busy and conflicting schedules.
• Running artists to and from their media engagements. Responsible for getting waivers signed by media outlets.
• Planning and coordinating publicity events, press conferences, red carpets.
• Working with VIP clientele, managing public image, damage control, escorting clients on red carpets, attending press junkets.

Inspire9 – Coworking Space for Tech Startups
Melbourne, Australia | January 2013 – February 2014

COMMUNITY MANAGER
Tech coworking space for entrepreneurs, startups and tech freelancers. I started off as the community manager and quickly became the jack-of-all-trades handling reception, administration, event coordination, accounts, office management and social media.

Social Media

• Curated content on the topics of tech, startups, entrepreneurs, etc. Creating content through documenting and share daily events and member achievements within the space. Grow followers and fan base across all social platforms. Writing blog posts. Copywriting. Online community management and daily engagement.

Intranet Social Network Development

• Contributed ideas towards the development of ‘Tribes’, our internal social network. I provided input on ways to empower the community so that social networking online could transcend to professional networking offline. The profile pages employed a tagging system emphasizing individual’s skills, interests and professional backgrounds.

Event Coordination

• Responded to event space enquiries, coordinated the events calendar, created detailed run sheets, sent and followed up on invoices.

Office Management

• Meeting room bookings, general office maintenance and upkeep, managing and ordering of office supplies, coordinating and signing for deliveries, etc.

Ticketscout / The Corner Hotel – Live Music Venue
Melbourne, Australia | July 2010 – June 2014

BOX OFFICE / PUBLICITY
I started working at the Corner Hotel in the kitchen, then became a bartender, then worked door shifts and was promoted to box office attendant. Within 6 months I became the box office supervisor and took on a number of responsibilities within the publicity department.

Social Media

• Researching, copywriting and scheduling posts promoting up to 100 shows per month.

Press Releases

• Researching and compiling accurate event, artist and venue details. Writing an average of 10 press releases per week. Sending press releases to large distribution lists of promoters, media and music outlets.

Media Lists

• Responsible for creating a comprehensive Australian live music industry media list including over 300 contacts organized into 10 music genre categories.

Writing, Editing and Proofing

• Data entry of all show details into print and website show listings. Attention to detail. Editing and proofing all newsletter, web and print copy. Proofing all promotional materials for 100% accuracy before distributing to media and press outlets.

Staff Rostering

• Scheduling staff of 4 according to their availability and box office workload needs.

Publicity Administrative Tasks

• Daily review and tracking of ticket sales updates for up to 100 shows across 3 venues. Sending individual email ticket sale updates 3 times a week to promoters. Attention to detail and delivery on deadline of extreme importance. Managing, tracking and distributing ticketing allocations of up to 800 tickets per show, divided between promoters, bands and ticketing outlets.

Settlement Sheets

• Created in Excel with important emphasis on accurate formulas for calculating ticket sales and settlement details. These documents act as contracts and finalize all end of show financials. They require great accuracy and attention to detail.

Online Ticketing System Development

• I worked closely with a design studio to help develop our new online ticketing system. Because I was most familiar with our processes and procedures, I was able to provide guidance on e-ticketing, exporting data and offsale procedure management.

Telefilm Canada – Crown Corp financing, developing, distributing Canadian Film & Television content
Toronto, Ontario | February 2008 to September 2009

COORDINATOR – Feature Film & New Media (Contract)
Upon recommendation I was hired on as the coordinator of film & new media funding applications. I reviewed applications for film funding and managed successful applications from inception through to production and final wrap. 

Administrative Tasks & Support

• High volume of emails and phone calls. Ability to relay detailed information in regards to 15+ funding programs. Printing, scanning, filing, archiving. Relaying information to team members and clients leaving detailed notes and paper trails. Supporting my business analyst team by helping out with their printing, copying, email workloads.

Application Management & Review

• Dealing with a high volume of application intake based on deadlines placed throughout the year. We often received hundreds of 100+ page application packages. I reviewed each application to determine completeness and followed up on each one with missing materials and deadlines for re-submission. Responsible for organizing, managing and maintaining several projects at once. Ability to keep track of, account for and update all active working files.

Multitasking and Deadline Management

• Managing a large workload, multitasking between projects with various deadlines and specific contracting requirements.

Contract & Deliverable Review

• Each successful application was contracted and stipulated drawdown elements based on deliverables. I was responsible for reviewing these contracts, sending them out and securing signatures from all parties. Responsible for reviewing all submitted deliverables such as final cost reports, budgets, contracts, etc. High attention to detail required. Thorough review of financial elements, relaying between various relevant contracts and receipts for accuracy.

January Films – Film Production Company
Toronto, Ontario | August 2007 to February 2008

PRODUCER’S ASSISTANT – CFTPA Mentorship
Landed 1 of 20 highly sough out mentorship opportunities, working as the personal assistant to Julia Rosenberg. I had to be available around the clock throughout a 7-day work week. Knowing this was only a 6 month role, I dedicated myself and worked hard to prove myself worthy of a recommendation for the above mentioned role at Telefilm Canada.

Office Tasks

• Taking phone calls and messages. Writing cover letters, faxing, scanning, photocopying. Responsible for the coordination and travel of film canisters, with a value of $10,000, via taxi, courier and post. Coordinating, setting up and patching through phone calls and conference calls.

Travel & Daily Itinerary Coordination 

• Arranging calls, meetings and taxis. Researching lunch locations and making reservations. Comparing costs. Booking flights, booking transportation and accommodation. Researching local activities and food options based on dietary needs. Booking activities and making reservations.

Archive Creation & Management

• Created an online filing systems to archive documentation for a number of different productions. Suited to my producer’s specific needs.

Cost Report Review

• Reviewing and proofing large, detailed cost reports. Flagging issues and relaying information.

Government of Canada | Canada Revenue Agency
Ottawa, Ontario | September 2005 to July 2007

COMPLIANCE DIVISION ASSISTANT
1 out of 150 chosen for a bilingual student entry position. I applied myself to a wide variety of tasks in this role. Thanks to my hard work and reliability I was offered an extension without selection process and promoted to Examination Officer.

Administrative Tasks

• Serving as ‘Control’ for Refund Examination Program. Large amount of responsibility and organization in meeting the demands of many team members. Tasks including screening returns and mail, requesting further documentation to complete Returns, as well as data entry and filing.

Tax Return Review

• Responsible for reviewing client Income Taxes in order to determine whether slips for US Interest/Dividend income amounts were declared or neglected on Canadian Income Tax filings for various years. Personally responsible for decisions and actions towards individual cases and contact.

Client Liaison

• In charge of contacting clientele requesting proof of declaration for questionable US income amounts. Ability to deal with clientele, providing Income Tax explanations, resolutions and often dealing with language barriers. Responsible for organizing, managing and maintaining several account files at once. Ability to keep track of, account for and update all active working files.

Assessment Procedures

• In charge of putting through re-assessments on Income Tax Returns in accordance with the Income Tax guidelines and regulations. Extensive knowledge of various procedures included in the Taxation Operation Manual.

Problem Resolution

• In charge of Refund Examination’s Problem Resolution for the Returns Processing Division. Accounting for, locating, distributing and tracking of Priority Returns.

Customer Service

• Responsible for recovering missing Returns and/or requesting re-files. Dealing with frustrated clientele, resolving complaints, providing explanations and solutions.

Education and Training

Undergrad Degree in Film Studies · Carleton University – Ottawa, Ontario
Copywriting Short Course · RMIT – Melbourne, Australia
Public Relations Postgrad Certificate · Humber College – Toronto, Ontario
Personal Trainer Certification · YMCA – Montreal, QC
Barista Training · Veneziano – Melbourne, Victoria

Accomplishments

1 of 500 to apply to the Canadian Film and Television Production Association’s Mentorship Program; granted 1 of 20 producer’s assistant positions in the province of Ontario (2008)

Youth Committee Representative for the Government of Ontario (2007)

1 of 150 chosen for CRA student entry position (2005)

President of Student Council (2002-2003), École Secondaire Étienne Brûlé

Invited to take part in Provincial Leadership Program,
La Fédération de la Jeunesse Franco-Ontarienne Stage Provincial de Formation en Leadership (October, 2002)

Awarded soccer scholarship to College Français, a private secondary school in Montreal, Quebec (1996-1997)

Co-starred in theatrical performances of Le Roi se Meurt and participated in newspaper, radio and television publicity (Etienne Brulé, January 2002)

Side Hustles

I am no stranger to hard work! I’ve been on my own since age of 15 – I put myself through school (twice!), and managed to build a successful career while juggling 2-3 jobs to make ends meet. Here are some of jobs I held…

Delivery Cyclist	Customer Support	Restaurant Supervisor	Bartender	Bartender
Upscale Pub Waitress	Bartender	Bartender	Bartender	Cocktail Waitress
Waitress	Event Coordinator (Cuba)	Cosmetician	Camp Counselor	Grocery